Frequently Asked Questions

Everything you need to know about shopping with Honkai Shop.

How long does shipping take?

Standard domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed apparel. Items must be returned in their original packaging with all tags attached to be eligible for a full refund.

How do I know which size to order?

Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements to your favorite fitting garment at home.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I track my order once it has shipped?

Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

Are your products officially licensed?

All our apparel and accessories are either officially licensed or designed in-house by our creative team to ensure high-quality, authentic fashion for our community.